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Help & FAQ

Everything you need to know about using Tend.

Getting Started

How do I add contacts?

You can import contacts directly from your phone's contact list, or add them manually within the app.

How many contacts can I add?

Free users can track up to 10 contacts. Upgrade to Premium for unlimited contacts and additional features.

Can I change how often I'm reminded?

Yes. Tap on any contact and choose a reminder cadence — from weekly to every 3 months — based on how often you'd like to reach out.

Reminders & Notifications

When do reminders arrive?

Reminders arrive at the time you set during onboarding. You can change this at any time in Settings.

What happens if I skip a reminder?

Tend will gently remind you again a bit later. After 3 skips, it pauses reminders for that contact for a month so you don't feel overwhelmed.

How do birthday reminders work?

Add a birthday to any contact and Tend will notify you 3 days before and again on the day, so you never miss an important date.

Messages

Are messages sent automatically?

No. Tend suggests a message for you, and you choose whether to send it via iMessage or WhatsApp. Nothing is ever sent without your approval.

Can I edit the suggested message?

Yes. The message is prefilled as a starting point, but you can change it however you like before sending.

What are message tones?

Message tones let you adjust the style of suggested messages. Choose Warm, Casual, or Brief to match how you'd naturally talk to that person.

Privacy & Data

Does Tend read my messages?

No. Tend never accesses your message history. Your conversations are completely private.

Where is my data stored?

All data is stored locally on your device. We do not upload your personal contact data to any external servers. For more details, see our Privacy Policy.

How do I delete my data?

Go to Settings > Reset All Data within the app. You can also delete all data by uninstalling Tend from your device.

Support

How do I get help?

If you can't find what you're looking for here, email us at support@usetend.org. We're happy to help.

Legal

Read our Privacy Policy and Terms of Service.